Novela Cuba is a French tour operator and specialist in Cuba since 2001.
It is therefore as connoisseurs of this destination and as passionate specialists that we have thought up our Cuba offer.
Novela Cuba is a high-quality selection and booking platform.
Our structure
- An office and customer service in Paris for advice and sales
- An office and customer service in Havana for the follow-up of your trip with our concierge service.
Our activity is twofold:
Novela Cuba, a specialist in the hotel distribution, accommodation, and car rental sector in Cuba, addresses two types of customers.
- “A la carte” sales: directly to the public through our online agency via our website www.NovelaCuba.com for individual travelers, or directly with our sales representatives for groups.
- Sales to professionals, travel agencies
Novela Cuba is particularly known for its car rental activity in Cuba, which has been one of our strong points since our creation and has made our reputation.
Over the years, we have also developed other services that meet the needs of individual travelers or groups, as well as the needs of our travel agent partners.
Our asset: to offer an after-sales service thanks to professional customer service based on real know-how and a long experience.
The Novela Cuba signature:
To propose a very large, high-quality offer of services and an outstanding service.
1. You are an individual traveler
We guarantee you a tailor-made discovery based on:
- Great availability of cars for rent (knowing that the Cuban market is characterized by a reduced car fleet) thanks to agreements with Cuban rental agencies.
- Our customer service telephone assistance is on-site 24 hours a day and 7 days a week thanks to our team in Havana, which ensures a concierge service.
- Hotels with immediate availability.
- A sharp selection of exclusive Casas Particulares and new addresses.
- Airport transfer by an American car.
- Tourist card & Airport Vip Pass.
Legal guarantees
The mandatory legal representation of Novela Cuba is provided by Gaviota.
Novela is registered with the Chamber of Commerce of Havana (Cámara de Comercio Registro Tomo 2 Folio 452).
Novela Cuba, a French travel agency, provides its travelers with the most complete legal guarantees, both French and Cuban.
2. You are a professional (Travel agency)
We guarantee you:
The same advantages as for our individual travelers
- Great availability of cars for rent (knowing that the Cuban market is characterized by a reduced number of cars) thanks to our agreements with Cuban rental agencies.
- A customer service hotline is on-site 24/7 thanks to our office in Havana which provides a concierge service.
- Hotels with immediate availability.
- A sharp selection of exclusive Casas Particulares and new addresses.
- Airport transfer by an American car.
- The Tourist Card & Airport Vip Pass
And more :
- High-quality tours
- Airport & car rental assistance
- Payments in France
- Customer service in France
- Personalized services (excursions, guides) provided by a salesman in Paris and assistants for the follow-up in Havana.
As Novela Cuba does not sell stays but only “a la carte” services (car rental, hotel accommodation, no sale of plane tickets), we are not in competition with our travel agency partners.
Our main partnership is with the Cuban tourism group Gaviota for all our activities and more specifically for car rentals, hotel reservations, and our group service.
We have also established a relationship of trust with the owners of the houses in our selection, our guides, and our drivers to ensure continuity in the quality of our services.
Legal Guarantees
The mandatory legal representation of Novela Cuba is provided by Gaviota.
Novela is registered with the Chamber of Commerce of Havana (Cámara de Comercio Registro Tomo 2 Folio 452).
Novela Cuba, a French travel agency, provides its travelers with the most complete French and Cuban legal guarantees.
Our founder
Our agency is the fruit of a love affair with Cuba, that of its founder Stéphane Galazommatis.
Holder of a master’s degree in archaeology (University of Paris I), he made his first trip to Cuba in February 1995 during his studies. Several associative trips will follow. Then in 2001, he created the Novela travel agency.
Today his passion for the country as a whole and its inhabitants, in particular, is intact.
Stéphane divides his life between Paris and Havana to run both offices and strengthen the links with his various local partners.
